Shipping policy

At MONOLOG Inspired Scents, we strive to provide a seamless and efficient shipping experience for our customers. We understand the importance of receiving your fragrance products in a timely manner, and we are committed to delivering them to you as quickly as possible.

Shipping Methods:

We offer various shipping methods to accommodate your needs:

  • Standard Shipping: Our standard shipping option ensures that your order will be delivered within 5-7 business days.
  • Express Shipping: For those who need their fragrances sooner, we offer express shipping, which guarantees delivery within 2-3 business days, at an additional cost.

Shipping Rates:

Our shipping rates are calculated based on the weight and destination of your order. The exact shipping cost will be displayed at checkout, allowing you to review and confirm before completing your purchase.

Order Processing Time:

Once your order is placed, our team works diligently to process and prepare it for shipment. Most orders are processed within 1-2 business days. Please note that during peak periods or promotional events, order processing may take slightly longer.

Tracking Your Order:

Once your order has been shipped, you will receive a confirmation email with a tracking number. This tracking number allows you to monitor the progress of your package and estimate its arrival date.

Shipping Restrictions:

While we strive to offer shipping services to as many locations as possible, there may be certain restrictions and limitations due to local regulations. If you encounter any issues during the checkout process, please contact our customer support team, and we will do our best to assist you.

Lost or Damaged Packages:

In the rare event that your package is lost or damaged during transit, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or refund.

Customer Support:

If you have any questions or concerns regarding our shipping policy, please don't hesitate to reach out to our customer support team on info@monolog.co.za. We are here to assist you and provide the information you need to have a smooth and enjoyable shopping experience.