Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, with the box, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@monolog.co.za. Please note that returns will be collect by courier at a cost chargeable to the client. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

There are certain situations where only partial refunds are granted: (if applicable)

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 7 days after delivery

You can always contact us for any return question at info@monolog.co.za. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right..

Items on sale
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We will only exchange items if they are defective or damaged. If you require an exchange for the same item, please send us an email to info@monolog.co.za

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@monolog.co.za.

Exchange Limitations

In order to prevent abuse of our exchange system, we reserve the right to limit the number of exchanges a customer may make. Frequent and repeated exchanges may be considered as misuse of the system, particularly if they are for the purpose of obtaining free samples or other non-legitimate reasons. The determination of such behavior will be made at the sole discretion of MONOLOG Inspired Scents and its employees.

Consequences of Misuse

Customers suspected of misusing our exchange service may be excluded from future exchanges. This measure is necessary to ensure fairness and protect the integrity of our exchange system for all customers. We value the trust and loyalty of our customers, and we appreciate your understanding and cooperation in adhering to these guidelines.